RETURNS AND DAMAGE

Return Policy

Under the Consumer Rights Act of 2015, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel. Item(s) cannot be returned or cancelled after the 14-day cooling off period unless the item is confirmed as being defective.

The 14 days cooling offer period is an opportunity to help you to inspect the goods and to verify your choice without the benefit of seeing the furniture prior to purchase. As such it is not a period where you can or should make normal use of the furniture, the furniture must be ‘as new’ condition. 

In order to exercise the right to cancel, you must inform us in writing via email or post including your order number as part of your correspondence.
Email or write to: Picture Perfect Home Ltd, Unit A1, Rosehill Industrial Estate, Tern Hill, Market Drayton. TF9 2JU/ [email protected]uk. We will email you to confirm we have received your cancellation. Your Cancellation is effective from the date you send us the email or post the letter to us.

If you decide to cancel after receipt of the item(s), it is your responsibility to return the goods to us at your own cost and in new condition. You are the owner of the furniture once it has been delivered to you. Failure to take reasonable care of the Goods may result in a claim against you. To minimise this risk, please ensure that you pack the Goods appropriately when you return them to us to prevent any damage during transportation. Alternatively, we do offer a collection service if you are unable to return your items. We charge a collection fee on a case by case quote based on product type, number of goods and location of collection – this will be 25% for each item returned to cover the cost of collecting the Goods, repackaging and re-stocking.

This must be done within 14 days of notification of your decision to cancel the contract.

If you cancel the Contract we will:

Refund the price you paid for the Goods. Note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted or if the returned Goods have not been looked after by you or your nominated courier and are not in the condition that they were in when they were delivered to you, we reserve the right to deduct from your refund any loss of value to the goods as a result of your use or damage.

Make any refund in the same form of payment you originally used for the purchase of the Goods and within 3 days of receipt of return. Refunds will be made to a credit or debit card, PayPal, Amazon Pay or Finance and may take up to 7 (seven) working days depending on your bank. For further clarification on timings, please contact your card issuer.

 

Exceptions

Non-returnable Items. We cannot accept returns on some items such as custom orders, or clearance. Any items that are non-returnable will be clearly marked before you place your order.

Returning An Item or Order

To request a return please email us [email protected] and we will help you with your return.

 

What if My Order Arrives Damaged?

If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item including pictures to [email protected]uk within 48 hours of receipt, retaining all packaging until you receive a response from our help team.
 
IMPORTANT: If your package seems severely damaged on delivery please make sure you note this with the driver before you accept the item and be sure to check the contents within 48 hours.
 
If you prefer to return the item, we will refund the item’s price to your original payment method, however it is not always economically viable to collect your damaged item. In the event of this we will refund the damaged item in full and request you responsibly dispose of the item or donate to charity.