RETURNS AND DAMAGE
We want you to love it. If you don’t, you can return it for up to 14 days after delivery. Please note that you are responsible for the costs of returning the items to us unless we delivered the item to you in error. All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products – if your order arrives damaged or defective please report this within 48 hours of receipt and retain ALL original packaging for return purposes. If it is possible to order replacement parts, we will do so right away.
Non-returnable Items. We cannot accept returns on some items such as custom orders, or clearance. Any items that are non-returnable will be clearly marked before you place your order.
Returning An Item or Order
To request a return please email us [email protected] and we will help you with your return.
What if My Order Arrives Damaged?
We make sure that all items we send out are well-packaged to withstand shipping however in the unlikely event your purchase arrives with any damage please report this within 48 hours of receipt. In the first instance please email photographs to [email protected] We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you or if this is not possible a replacement item can be arranged.
IMPORTANT: If on delivery you notice any damage to the packaging of the item please make sure you note this with the driver before you sign and be sure to check the contents within the 48 hour time limit.