DELIVERY FAQ’s

How long is delivery?

We deliver most items within 3-5 working days, with in-stock items dispatched within 48 hours of ordering. Once an order has been received, you will be provided an update on when your order has been dispatched, and provided with tracking details to check the status of your delivery.

For out-of-stock items, we usually receive new stock within 24-48 hours, and any item that is out-of-stock at time of purchase will be subject to an additional 24-48 hours for delivery.

What time should I expect my order to arrive?

Delivery of your order can be any time from 7am until 9pm weekdays. If you require more information on a specific time of delivery, please get in contact.

Can I change my delivery date?

Whilst we will do everything we can to arrange a mutually convenient delivery date it is not currently possible at this time to choose a specific day for delivery. If you have any concerns or specific requirements please call us and we will do our best to assist you.

What if my order has not arrived?

Please get in contact immediately on 01630 638 220.

Free uk delivery

We offer Free UK Delivery for all orders placed on our website. There is a surcharge if you live in rural or non mainland areas of Scotland. We deliver most items within 3-5 working days of receiving your order. Smaller items are usually delivered by Royal Mail 1st class , 2nd class & signed for service – allow 5 working days for delivery, and longer near Christmas and just after a bank holiday.

Larger items are sent either via 2 man courier or using our own transport and a signature is required at all times. Please note for all 2 man deliveries where delivery has been booked in and a time slot accepted, should no one be available at the given day/time there will be a re-delivery charge payable in order to re-arrange delivery of your order.

Delivery times and charges vary depending on the item so please check the listing details of your chosen item carefully before ordering.

All orders may be collected from our premises free of charge.

Non Mainland areas of Scotland and Ireland – delivery available at a supplement, please ask for a quote before buying.
*Note – All orders to Northern Ireland are delivered on a pallet. This is a driveway service only. You will be responsible for taking the item into your home and disposal of the pallet.

IMPORTANT – you are responsible for ensuring the product you have ordered fits into or can reach the room you require it to go in. If for whatever reason our delivery team cannot access the room of your choice or the item is deemed too large/unsuitable on delivery you will be responsible for all associated delivery and return charges and this will be deducted from your refund. You must ensure that on the day of delivery the access to your room of choice is clear and free from obstruction. Whilst every care possible is taken during the delivery process we do not accept any liability for any damage to your property that might occur.


TELEPHONE NUMBER REQUIRED – Please always provide us with at least one contact telephone number (preferably a mobile).