DELIVERY FAQ’s

How Long is Delivery?

The dispatch time for each product can vary from 2-3 working days, to 7-10 working days for larger items that may require a 2-man delivery. The dispatch time for each item will be displayed on the product listing.

Next Day delivery is available on most products if you are in a hurry. This is only applicable on orders placed before 1pm (Mon-Fri), and it may not be available for certain postcodes.

What time should I expect my order to arrive?

Tracking information for all orders will be sent once the order has been dispatched. This will provide you with a delivery date, and a time window will be provided on the day of delivery. Delivery is typically Monday-Friday, but certain couriers may deliver your parcel on a weekend.

2-man deliveries will be booked in directly with the customer at least 24/48 hours before the delivery is due to take place.

Please provide a mobile number at checkout to ensure you receive tracking and booking requests from our couriers.

Can I change my delivery date?

Once an order has been dispatched, unfortunately we cannot change anything with the courier. You can interact with the tracking information you receive from certain couriers such as DPD and Yodel. On this tracking you can request the parcel be delivered on another date.

Do I need to be home to accept my delivery, or can it be left in a safe place?

All orders do need to be signed for by the recipient. You can request for a parcel to be left in a safe place or delivered to your neighbour on the tracking information if sent via DPD or Yodel. If you request this then we cannot take any responsibility if the parcel cannot be located. DPD will photograph the location where the parcel was left.

Can I change my delivery address after my order has been placed?

If your order has been placed using DivideBuy Interest Free Credit, then the delivery address cannot be changed as it must match the billing address.

On other orders typically we are unable to change the delivery address. If you contact us before your order has been dispatched, we can check if this is able to be changed or not.

I have put incorrect information on my order at checkout, what do I do?

If you have put any incorrect information on your order at checkout, i.e postcode, house number. You need to contact us ASAP to amend this before the parcel is dispatched.

If the parcel has been dispatched, then we cannot take any responsibility for the incorrect information provided. We will do our best to request the parcel is returned to us if not delivered, and a return fee may apply.

I have only received part of my order, when can I expect the rest?

If you have ordered multiple items where we can, we will always try and deliver them together. Unfortunately, it is not always possible as some items may require certain couriers or get dispatched from a different warehouse.

We will send a notification after the order has been placed to advise if your delivery will be split up.

Can I request a specific delivery date?

Unfortunately, we can never 100% guarantee a specific delivery date. If you put a note on your order at checkout to request a delivery date, we will do our very best to ensure the product is delivered on this day for you. It is possible that delivery could fall slightly after the date.

If it wouldn’t be possible at all for that delivery date, then we will contact you to advise before the order is dispatched.

Can you hold my order until I am ready?

If you want us to hold onto an order that is no problem at all. You can put a note at checkout to advise what date you are able to take delivery from. We will then ensure delivery takes place ASAP after this date.

If you are not 100% sure when you can take delivery, you can also advise this via a note at checkout. Please advise that you will contact us to let us know when delivery can take place from.

Can my order be delivered to the room of choice?

It will state on the product listing if a product will be delivered to the room of choice as standard. This is typically for larger heavier items or premium ranges.

If it does not state on the product listing that it will be delivered to the room of choice, then it will just be delivered to the doorstep. If you require an item to be delivered to a room of choice, then please contact us before placing the order. We can then advise if this is possible and if any extra charge may apply.

Do you deliver outside the UK?

We are unfortunately unable to deliver any of our items outside the UK. If you do wish to ship the item abroad, then we can deliver the product to a 3rd party courier of your choice. Alternatively, you can arrange for a courier to collect the item from our premises. Please contact us via our email before, so we can confirm all details with you.

Please note we don’t take any responsibility for damages to items that are not shipped by the use of our own couriers.

My order is a Pre-order, when will I receive it?

Pre-ordered items will be cleared marked on the product page and at checkout stating when the product will become available. Please then check the dispatch time for the product, which will give an idea for dispatch once available.

Pre-order dates can vary by a few days, so please allow a bit of time to receive your order. If a pre-order date is expecting a large delay, then customers will be contacted to advise. Any questions about a pre-order at any point please contact us.

Free uk delivery

We offer Free UK Delivery* for all orders placed on our website. Surcharges may apply for some areas of England, Scotland, and Northern Ireland. In England and Scotland this is only applicable for some more rural postcodes, where couriers will charge extra to deliver.

We dispatch most orders within 2-3 days of receiving your order. The majority of items are dispatched from our warehouse via DPD, Yodel and APC. Please note if you are in a surcharge area then delivery will take longer. Dispatch may also be longer during Bank Holidays and the Christmas period.

Larger items are sent either via 2-man courier or using our own transport and a signature is required at all times. This usually takes between 7-10 working days for delivery.

Please note for all 2-man deliveries where delivery has been booked in and a time slot accepted, should no one be available at the given day/time there will be a re-delivery charge payable in order to re-arrange delivery of your order. Should you subsequently decide to cancel your order the delivery charge will be deducted from your refund.

Nationwide couriers such as DPD and Yodel, should attempt to deliver your parcel 3 times. If you have not been home to accept delivery on either of these 3 attempts, then they will return the parcel back to us. This will incur a charge if the order is either cancelled or if you would like the item sent back out for delivery.

Delivery times and charges vary depending on the item so please check the listing details of your chosen item carefully before ordering.

All orders may be collected from our premises free of charge.

All Large items to Northern Ireland are delivered on a pallet. This is a driveway service only. You will be responsible for taking the item into your home and disposal of the pallet.

 

IMPORTANT – you are responsible for ensuring the product you have ordered fits into or can reach the room you require it to go in. If for whatever reason our delivery team cannot access the room of your choice or the item is deemed too large/unsuitable on delivery you will be responsible for all associated delivery and return charges and this will be deducted from your refund.

You must ensure that on the day of delivery the access to your room of choice is clear and free from obstruction. Whilst every care possible is taken during the delivery process we do not accept any liability for any damage to your property that might occur.

If your order has been opened and checked with you at the point of delivery with the couriers. Please ensure the items are thoroughly checked, as once accepted claims for damage can no longer be accepted after this point. The couriers will photograph the items upon delivery to ensure they are delivered damaged free.

If an item is checked and found to be damaged, then this does need to be rejected and removed by the couriers. A replacement can then be arranged for as soon as possible.

TELEPHONE NUMBER REQUIRED – Please always provide us with at least one contact telephone number (preferably a mobile).