FAQ

HOW LONG DOES DELIVERY TAKE?

We deliver most items within 3-5 working days, with in-stock items dispatched within 48 hours of ordering. Once an order has been received, you will be provided an update on when your order has been dispatched, and provided with tracking details to check the status of your delivery.

For out-of-stock items, we usually receive new stock within 24-48 hours, and any item that is out-of-stock at time of purchase will be subject to an additional 24-48 hours for delivery.

Please note that larger 2 man deliveries typically take around 10 working days.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Providing your order has not been dispatched, you can cancel or change your order by contacting us as soon as possible on 01630 638 220.

HOW CAN I RETURN A PRODUCT?

If something is not right and you would like to return a product, please follow the steps below within 10 days of receipt:

1. Please include your name and address, indicating the item you are returning and your reason for return.
2. Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport back to our warehouse. The product must arrive at our warehouse in a resaleable condition.
3. On the front of your delivery note you will find an address label. This should be stuck over your own name and address label on the packaging. The address for returns is: PICTURE PERFECT HOME, Unit A1, Rosehill Industrial Estate, Tern Hill, Market Drayton, Shropshire, TF9 2JU. .
4. Reseal the parcel and take it to the Post Office within 10 days of receipt.
5. Remember to obtain a Certificate of Posting from the Post Office. This is your proof if your parcel goes astray. We recommend you also use recorded delivery or similar, thereby obtaining a unique tracking ID.

We will make a refund to the card you used to purchase your goods. This should appear on your card 5-7 days from receipt of the goods.

If your item was faulty or damaged on arrival please contact our Customer Care team within 48 hours of receipt and we will arrange to collect the item, and organise a replacement where possible.

WHAT IS YOUR RETURNS ADDRESS?

The address for returns is:

PICTURE PERFECT HOME LTD,
Unit A1,
Rosehill Industrial Estate,
Tern Hill,
Market Drayton,
Shropshire,
TF9 2JU
United Kingdom

Can't find an answer? contact us.